The DPA & GDPR May 2018
Yerrill Murphy and this website complies with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation) which came into effect from May 2018. We will update this policy after the completion of the UK's exit from the European Union (as required).
Commitment to Customers Privacy
We will hold your details on our internal system. We do our best to ensure the security of your details by using up to date industry practices to guard against unauthorised access, use, disclosure or loss.
Your personal details will not be used in ways to which you have not consented.
It is possible to view our site without providing any personal details.
Use of Information and Preferences
We will only ask for personal information from you where it is necessary for us to provide services to you. We will only collect information where it is specifically and knowingly provided by you. For example, we will ask for your name, email and physical address and telephone number if you instruct us.
We will use this information to assist in providing services to you and processing payments where relevant. If you default on agreed payments, we may disclose your relevant details to legal advisors and / or debt collection agencies.
We keep a record of any emails to assist in our management of your account with us.
We will also use your contact details to communicate with you.
We might also pass your personal information, to selected third parties for the provision of services. Again, however, we will not do this without your consent.
The only other circumstances when we may provide details, from which you are identifiable, to third parties, are where we are required to do so by a legal or statutory obligation, in order to administer our services to you, and where required for business succession reasons.
We may occasionally need to contact you to enable us to fulfil our obligations in respect of services you have instructed us to undertake. On such an occasion, we will normally try to reach you by telephone or email. If you have told us that you would prefer us to use a particular form of contact, we will endeavour to do so.
As a company we understand the importance of security. We have highly secure facilities to give you confidence when you give us personal information, such as your address or telephone number. Please note, however, that although we use technology and systems designed to ensure security, we cannot guarantee the security of your information.
We use Secure Sockets Layer (SSL) technology to encrypt your details as they're transmitted between your computer and our systems. This ensures, to the extent we can, that personal details are kept private, except where we have advised you otherwise in our terms and conditions or in this statement.
You may be asked to provide bank details to facilitate payments. Where such details are provided, access to those details within Yerrill Murphy is highly restricted.
If you have any further questions, please contact us.
Any payment details will remain within the operational system at Yerrill Murphy. They will be processed using a system which uses up to date security technology. Beyond this, they will never be shared with any third party except in the limited circumstances explained above.
Yerrill Murphy use a feature of your internet browser called a 'cookie' on our site. Cookies are small text files sent by a web server to your web browser, stored on your computer and sent back to us each time you visit. Cookies are used by the vast majority of websites to provide features, such as a shopping basket or automatic login. We use them in three ways:
We also offer you the option of automatic login to our system, which means that our system will recognise you and will log you in automatically when you access the site. This service works by using cookies which store your membership number and name. This information is encrypted and we do not store your password, but since this will enable any person using your computer to access your account, we strongly recommend you do not enable this service on a shared computer. The auto-login service is provided at your own risk.
Cookies are also used in email messages you have agreed to receive and at our website to help us measure the response to our marketing. We are able to understand how you interact with the pages of our website through the combination of the cookie and pixels set on the pages of our website. This enables us to understand what interested you in our emails and what did not, and what interests you about our website and what does not. We can then try to send you more tailored information in the future. We consider this information at an aggregated level, rather than looking at each individual's use of our website. Please note that this information is for our use only - we do not disclose or share this information with any third parties, except those who help us with the distribution of emails and functionality of the website. These companies are limited in number and always bound by strict confidentiality agreements. If you do not wish this to happen, you can change the cookie settings in your browser.
There will not be any personally identifiable information in the Cookie when an anonymous user browses the website and orders things from the catalogue. Use of the auto login stores your customer account number and username in the Cookie, and your password will be stored there in an encrypted membership form. The Yerrill Murphy Cookie will remain on your hard disk indefinitely.
Website Visitor Tracking
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.
External Website Links & Third Parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; , the BBC News Homepage or http://www.bbc.co.uk/news).
Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
We are registered under the Data Protection Act 1998 and comply with the Act in our dealings with your personal data. The Act protects your personal data by providing, amongst other things, that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.
Changes to this statement
From time to time it may be necessary for us to update this Privacy Statement. We will highlight any such changes by posting them on the Yerrill Murphy website.
Gateway House Highpoint Business Village Henwood
Tel: 01233 666280